Transfer number

[Meenu123]

I’m trying to transfer my old public mobile number to my new account with public but I keep getting this error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact one of our customer support agents.

[SteveLo]

@hTideGnow

[SteveLo]

Hi, I have the same situation. And I did choose a new number, but still get the same error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact one of our customer support agents.

[hTideGnow]

hi @Meenu123 

are you porting in from Koodo Prepaid service?  

you might want to choose a new number first to setup the account.  After it is all setup, login My Account and go to Profile page, click Transfer phone number to start porting