Transfer my phone # from MagicJack - Can't Receive Call

[Maverick_FA]

Hello, 

I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call.

The error message is: ''The # you have reach isn't in service''

Please let me know if you have an idea how I can fix this.

Thank you for your time.

[LouisAI]

Hi, I am having the same issue. How did you get this resolved? Thanks.

[kb_mv]

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@Maverick_FA wrote:

I called Telus Port Team as suggested by kb_mv and they told me that there is a 48 hours delay for activate the phone # from MagicJack because it's considered like a residential phone #.

Please note that I can send and receive text msgs without any problems by the meantimes.

Thank you for your help!

It was really quick!

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@Maverick_FA Glad it worked out. Welcome to PM.

[softech]

For numbers porting from magicJack, transfers typically take 3-5 business days..

It usually take longer to port from non-mobile carriers..

[Maverick_FA]

I called Telus Port Team as suggested by kb_mv and they told me that there is a 48 hours delay for activate the phone # from MagicJack because it's considered like a residential phone #.

Please note that I can send and receive text msgs without any problems by the meantimes.

Thank you for your help!

It was really quick!

[kb_mv · Accepted solution]

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@Maverick_FA wrote:

Hello, 

I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call.

The error message is: ''The # you have reach isn't in service''

Please let me know if you have an idea how I can fix this.

Thank you for your time.

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@Maverick_FA Sounds like something went wrong during the port. Call the Telus Port team for assistance.

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