It looks like customer service is receiving a large amount of requests which is causing the response times to be longer than usual. Hang in there. I am sure that you will get a response back.
I have removed the picture that you posted becasue it contains your contact information. You will still need to delete the picture from your Community profile. Please do not post such information in a publicly viewable message board.
there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them
But if you cannot reach them or they said they cannot help, you will need to contact PM using this link
