Transfer from Previous provider not returning SMS email

[sbu1964]

Previous provider not getting back to me with SMS number upon trying last night and this morning. Can't move forward with completing setup/number transfer

[computergeek541]

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@sbu1964 wrote:

Previous provider not getting back to me with SMS number upon trying last night and this morning. Can't move forward with completing setup/number transfer

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You'll need to contract a Public Mobile customer support agent.  First, try the chatbot to open a ticket at 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that doesn't work, send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @sbu1964 

  PM porting support team can help and re-trigger the port request to your old carrier.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call