The transfer didn't work but it says to wait 90 mins. However, payment "isn't working right now" so the account says the plan will expire. Not sure what to do.
The transfer didn't work but it says to wait 90 mins. However, payment "isn't working right now" so the account says the plan will expire. Not sure what to do.
@Van_van1 , if you are checking your account status online, make sure to do it using incognito mode on the browser to ensure a fresh web page is being viewed. Once your account is in active status, you will be able to do the number transfer again.
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
