Transfer eSIM or set up SIM

[TBZ]

I need swap SIM . Have new phone where I need to setup mobile network first before all set up. For this I bought new phone number on my current iPhone and eSIM was automatically installed to iPhone and I can’t transfer it to Samsung. Also I bought physical SIM card, but it also need to be activated somehow. On my new Samsung I can’t do nothing because phone is not activated without sim. And I can’t do nothing with new sim and eSIM by my self. I need your help

[Dunkman]

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@TBZ wrote:

I already have an active Public Mobile account and phone number.
The eSIM was accidentally installed on the wrong iPhone and then deleted. The original eSIM QR code can no longer be used.
I have purchased a new physical Public Mobile SIM card.
I need you to transfer my EXISTING phone number/account to this new physical SIM.
I cannot access the account because the 2FA code is being sent only to the phone number that currently has no working SIM.
Please help me complete a SIM swap and verify my identity by email.

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@TBZ 

I am not a PM employee.  I am a customer like yourself just offering troubleshooting advice and no access to your account. 

If you can't receive 2FA text, you could get 2FA email code or voicemail to access your account.  Then you can change the physical SIM card number or purchase a new eSIM. Click on "didn't get code" link. 

If that doesn't work, you will need to contact customer service agent (PM employee)

https://expert-messaging.publicmobile.ca/guest/chat/ 

It will take 1-2 hours for CSA to respond.  

[TBZ]

I already have an active Public Mobile account and phone number.
The eSIM was accidentally installed on the wrong iPhone and then deleted. The original eSIM QR code can no longer be used.
I have purchased a new physical Public Mobile SIM card.
I need you to transfer my EXISTING phone number/account to this new physical SIM.
I cannot access the account because the 2FA code is being sent only to the phone number that currently has no working SIM.
Please help me complete a SIM swap and verify my identity by email.

[TBZ]

I said that I CAN’T start and setup new phone without mobile network activation! And you offered me to install app on new phone. Interesting how??

[TBZ]

I said that I CAN’T start and setup new phone without mobile network activation! And you offered me to install app on new phone. Interesting how??

[Dunkman]

@TBZ 

You should not have bought a new phone number/account.

On Wifi, you should have download the PM app on your new phone.  Login into your self service account and purchase an eSIM (it should be free). Then the eSIM should be installed on your new phone. 

Since you are purchased a new plan, you will need to get Customer service agent help to sort things out. 

Please open a ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/ 

(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 

[slusagm]

All you need to do is download Public Mobile app on the new phone and login. Then go to Account -> Purchase Sim card and choose eSIM and buy and install.