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[tashawatkinson1]

I added 20 to get more data it's asking for my pin. I don't remember it

[BKNS27 · Accepted solution]

@tashawatkinson1 

Sounds like you are trying to add the $20 with a voucher through 611.

You can add it into your account by login and also change your PIN too once you are in your account.

[Meow]

To set up a new pin you have to talk to agent:

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[dust2dust]

Is there a reason why you're not logging in to your account?