Ticket

[EEE]

How do o send a ticket

[darlicious]

@keitan 

Indeed you can. Many can interact with simon just fine however if ai is not your thing it is perfectly acceptable to keep your sanity and use private messaging to contact them.

[keitan]

I believe you can create a ticket by clicking on the question mark icon on the bottom right 

[Staliger]

@EEE Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

[computergeek541]

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@Daps wrote:

@EEE 

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
   2. Ask for "moderator"
   3. SIMon will give your 2 choices. Click on the "Account-specific question"
   4. Then, click on "No, I want a human"
   5. Click "Submit a ticket"
   6. Follow instruction to create support ticket.

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There are ways to even skip those entire human/moderator/account specific question steps. It is, however, something that Public Mobile doesn't like seeing being discussed.

[Daps]

@EEE 

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Follow instruction to create support ticket.

1. Tell SIMon chatbot what is the issue.
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket. Click me!"

[computergeek541]

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@EEE wrote:

How do o send a ticket

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Please go to https://publicmobile.ca.ada.support/chat