10-19-2018 04:23 PM - edited 01-05-2022 02:12 AM
10-19-2018 04:43 PM
@Justin163 wrote:I need to talk to a moderator but dont kniw how
- PM Phone Number
- 4 digit PIN (or at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
-Detailed explanation
Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-19-2018 04:34 PM - edited 10-19-2018 04:36 PM
You can contact a mod here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or send a private message to the MODERATOR_TEAM. Wait times are 48-72 hours currently.