03-31-2020 05:30 PM - edited 01-05-2022 11:16 AM
I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.
03-31-2020 11:55 PM
@ddeep91 wrote:People have reported before that when you use the voucher by calling 611. It gets activated within minutes. So by calling 611 it did not work for you?
It's more about the store not completing the process. Those little pinpad thingies need to get reconciled somewhere. Apparently they aren't live.
The delayed ones. Some vendors do seem more immediate.
03-31-2020 11:47 PM - edited 03-31-2020 11:47 PM
People have reported before that when you use the voucher by calling 611. It gets activated within minutes. So by calling 611 it did not work for you?
03-31-2020 11:40 PM
@Pinkwheeler I suppose so...when you find out how long....maybe after they close tonight and send in their credit card payments? After you load it onto your account can you take a pic of the voucher and tell us how long it took to become valid onto the voucher catalogue thread? We don't have an example of a Wal-Mart voucher and many people purchase from there. Your contribution would be very useful! Many others in your current position would be very thankful to have that information provided to them. Thanks!
03-31-2020 11:28 PM - edited 04-01-2020 12:01 AM
@Pinkwheeler wrote:I got it from Wal-Mart. I guess Wal-Mart takes a while to activate
If by tomorrow the voucher pin does not work, I would contact a moderator at the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If possible, try buyIng a voucher from Shoppers Drug Mart next time. I’ve activated their vouchers within minutes of purchasing them.
03-31-2020 11:19 PM
I got it from Wal-Mart. I guess Wal-Mart takes a while to activate
03-31-2020 07:07 PM
I use vouchers all the time I've never had a problem. I just used 611 two days ago and public mobile texted me before I hung up the phone that I paid!
03-31-2020 06:55 PM - edited 03-31-2020 06:56 PM
@Pinkwheeler here is the link to the voucher catalogue https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...
03-31-2020 06:49 PM
@Pinkwheeler Which retailer did you purchase your voucher from? Search "Voucher Catalogue" to give you some examples of vouchers and the correct 12 digit code to use.
03-31-2020 05:33 PM
@Pinkwheeler wrote:I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.
@Pinkwheeler Depending on where your purchased your voucher it can take up to 24 hours to get activated with PM's system. Just keep trying and it will eventually work. If not contact PM and attach the receipt and they will add it for you.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
03-31-2020 05:33 PM
That's what I've been doing, but when I type in the pin it doesnt work
03-31-2020 05:31 PM
Call 611 from your phone to add.