The number entered does not belong to a valid Public Mobile Subscriber.

[ryanwoo]

I was trying to put a number a my referral during activation. I got an error:

"The number entered does not belong to a valid Public Mobile Subscriber."

I think the reason is my friend's number was ported a week ago. I have his origial number before number porting, can I use his original public mobile number?

Thanks.

[Rockdaddy22]

I really appreciate the understanding, I know this sucks 😞

[guinoma]

Ok thanks, I'll wait hoping things are getting back to normal.

[Rockdaddy22]

Normally around here issues get taken care of in minutes to hours. These aren't normal times unfortunately.

[guinoma]

They save a lot of money not paying a real team to provide descent support to their clients.

Virtually any service provider could cut prices by removing support.

I'm with TekSavvy for my cable Internet, and that's what I would call a "no frills provider": they cut the crap while providing excellent support and keeping prices low. So far, my experience with PM is not nearly as good.

[Rockdaddy22]

Because it's a no frills carrier? I agree

[guinoma]

Yeah... I'm starting to understand why their service was so much cheaper than Fido's.

[Rockdaddy22]

Maybe let them worry about no service issues for now

[guinoma]

Quick update: issue is still pending... I haven't heard from mod since November 15th despite several follow-ups.

Is there any more efficient way to get technical support with them? I'm starting to get discouraged.

[guinoma]

The promo is over for a while now, but this is still not fixed. Getting in touch with a moderator is extremely difficult. I need to wait for days to get a reply, if I get any.

Is there any phone number I could call to do a quick follow up with their support team?

I must say I was expecting a better support. I switched from Fido and was expecting something a little more dynamic in terms of customer care...

[Rockdaddy22]

It's only this hard because of the promo. Normally communication is very easy here.

[guinoma]

My ticket is still in process I guess... It seems to be a bug very complicated to fix. 

I really hope they will fix it, because I certainly won't reffer anyone anymore if I realize this whole '"reffer a friend" thing only works under very precise circumstances...

I'm also starting to question the support's effectiveness, as it's very hard / long to get in touch with a mod.

[Rockdaddy22]

That sucks, I'm sorry, I thought it might be a workaround 😞

[guinoma]

I acutally found it and entered it in the referral field. I was able to sbmit the activation form, but I don't see any "referral reward" in my account...

Seems like I'll have to get it fixed no matter what!

[Rockdaddy22]

If we could only find out your original number lol

[Rockdaddy22]

Ok I see, I really hate that bug. It screwed my girlfriend a long time ago. I was just to lazy to get it fixed. They have to create a ticket and stuff 😞

[guinoma]

Nope, if I input my number in the "referral" field, it won't let me submit the activation form. I'd need to select "no referral" then try to get it fixed by the support team. What a bummer.

[Rockdaddy22]

No problem, I'm truly sorry the bug even exists. When you input your number does it let you proceed?

[guinoma]

That's what I'm going to do. I'm still waiting for a moderator to get back to me. It's been more than 24 hours now.

Thanks you all!

[Rockdaddy22]

I would just do it and get it fixed later, it's really only a couple bucks.

[ryanwoo]

You may private message any of the moderators such as Shaziz or Mary.

[guinoma]

Any idea who I should contact (moderator) to get this fixes ASAP? I need to activate my girlfirend's SIM card before her current Fido plan starts a new month...

Thanks!

[guinoma]

I did, but I don't remember what this number was... I only kept it for about 24 hours, then ported my Fido number.

[Rockdaddy22]

I wonder if you used the original number you got with PM if that would work. I assume you had a different PM number at first, right

[Rockdaddy22]

I really wish they'd fix these silly bugs that have been around for over a year. It's really getting tiring. It's definitely a hassle to fix later.

[guinoma]

Yes it was. I ported it from Fido.

[Rockdaddy22]

Was your number a port by any chance?

[guinoma]

I've got the same problem when trying to add my number while activating my girflriend's SIM card.

I've sent a private message to moderator.

Can I still go ahead and activate her card without any referral? Will moderator be able to add me as the referral afterward?

Thanks.

[Saray_O]

Hi @shawnion, 

I'm sorry you're also having this issue. I will look into it! But first, could you provide me with this info via private message?

- Your Public Mobile phone number

- Your friend's phone number

- A brief explanation of the issue

Thank you!

Saray

[ryanwoo]

It took them a week to fix it. You have to private message Public Mobile staff @Mary_M or @Shazia_K.

[shawnion]

I have the same issue. Were you able to get it fixed?