02-22-2018 02:40 PM - edited 01-04-2022 03:34 PM
02-24-2018 09:27 PM - edited 02-24-2018 09:28 PM
That's enough private information to steal your daughter's phone number. I'm not sure why someone would do that but I'm just saying that it could be done by porting it out to another provider. I wouldn't be posting a phone number and account password here like that.
02-24-2018 07:29 PM
@sham12, This is a public forum. Please edit your message immediately and remove your private information. you can do this by selecting your message and then clicking on the 3 little dots in the top right corner.
As for the problem with your daughter's phone, if the funds were in the account, and the auto-pay did not renew on her renewal date, then you need to send a private message to the moderator's team so that they can investigate the renewal problem. Note that they are gone for the night, but will be back at 9AM(EST).
Click here to send them a private message.
You can find information regarding the moderators team by following this link.
02-24-2018 07:25 PM - last edited on 02-25-2018 10:03 AM by Shazia_K
4*******5 my daughter number she has enough funds and on auto pay but the phone not worlrkin can u chk if she overusage plan plz renew her a plan pin ****
02-24-2018 03:49 PM
Hello @, Sorry to hear about the trouble with the LD add-on.We will be glad to assist you with this matter. Can you please send us a private message using this link Moderator_Team along with your phone# and PIN#? Thank you!
02-24-2018 03:40 PM
I'd like a refund on my international calling add on since it's still not working
02-22-2018 11:47 PM
@scorcoranwrote:I already purchased the U.S. Roaming and international calling add on to my pre existing plan that has data, unlimited international text, and unlimited Canada to U.S. calling. I need this fixed ASAP as I am on a business trip and if it is not resolved quickly I will need to switch carriers right away.
Do you see those US roaming add-ons in your self-serve account. If yes, make sure you are on a US carrier's network. You can manually go into Network settings and select either AT&T or T-Mobile. If it still doesn't work, You will need to send a private message to the Moderator_Team with your account info so they will see what is wrong.
More info on contacting mods:
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
02-22-2018 11:31 PM
I already purchased the U.S. Roaming and international calling add on to my pre existing plan that has data, unlimited international text, and unlimited Canada to U.S. calling. I need this fixed ASAP as I am on a business trip and if it is not resolved quickly I will need to switch carriers right away.
02-22-2018 07:18 PM
I already purchased the US calling add on, yes I am in the states and my texting isn't working. I normally live in Canada I'm just on a business trip.
02-22-2018 07:10 PM - edited 02-22-2018 07:12 PM
@scorcoranwrote:So does that mean there's nothing that I can purchase that will allow me to call from the states? Also it still doesn't make sense that my texting doesn't work
To call from US, you need to purchase US roaming addon such as the US Talk only for $8 or a bundled add-on that includes talk.
Are you in the US and your texting is not working? You need to provide more details on what add-ons you bought and what exactly is not working so we can assist you better.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
02-22-2018 04:58 PM
So does that mean there's nothing that I can purchase that will allow me to call from the states? Also it still doesn't make sense that my texting doesn't work
02-22-2018 04:34 PM
@scorcoranyou will be able to use data when you are in US. International calling package is meant for calls generated within Canada.
Correct me if i am wrong
02-22-2018 04:31 PM
My regular plan has unlimited international text, and calling between U.S. and Canada. Now I am travelling to the states and I bought an add on for roaming data and international calling.
02-22-2018 04:29 PM
I've been a client for a couple months and it has been working fine but now it randomely stopped
02-22-2018 03:04 PM
@scorcoranwrote:It is not locked, the 4g works, just not calling or texting
How can you tell if your data is working? You said you activated with only Text and Canada & US wide talk. If you requested to port in your number during activation, check if your old sim is still working.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
02-22-2018 02:59 PM
It is not locked, the 4g works, just not calling or texting
02-22-2018 02:45 PM
@scorcoran Is your phone unlocked or locked to telus or koodo ? If yes, do you get any signal when you insert the sim in your phone?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
02-22-2018 02:43 PM
@scorcoran, it looks like you might have encountered some sort of activation issue. Please contact the moderator team and they will be able to assist with sorting out the account problems. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck and welcome to Public Mobile.
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...