04-30-2018 02:19 PM - edited 01-04-2022 04:12 PM
The text function on my phone stopped working two days ago. Can't receive or send text messages. A message pops up saying the text will be sent wehn service becomes available again. What's going on? Data and voice seem okay.
Solved! Go to Solution.
05-01-2018 11:23 AM
@matbasm wrote:
@srlawren wrote:
@matbasm wrote:@TrevorPM, When you return fromthe US, sometimes texting does not work for a short while. Usually returns in about a day. You can try messaging the mods to see if they can force the system to correct itself. You can also try restarting your phone (if you haven't already).
@matbasm while true, not helpful since @TrevorPM already said they weren't travelling.
@srlawren, Actually, @TrevorPM did indicate that they just returned from the US. Perhaps you are thinking of someone else (or i am loosing it completely )
@matbasm you're right, I was confusing Trevor with the original poster @ongbryan. It's confusing sometimes when someone else piles onto an existing topic instead of starting their own thread. My apologies.
@TrevorPM this has probably resolved itself by now--reboot your phone if you're still not getting inbound SMS messages and it should be working. If not, contact the moderator team via private message (see the link in @Mary_M's reply above) for help.
05-01-2018 09:21 AM
Hey @ongbryan,
thank you for posting on our community regarding your text messaging !
Even if, after all of the troubleshooting, your services aren't properly working, don't hesitate to reach out to us by private message, we can look into it for you 🙂
Cheers,
Mary
04-30-2018 11:46 PM
mine does this all the time. most of the time just restarting the phone solves it. im not sure why it does it though
04-30-2018 10:10 PM - edited 04-30-2018 10:47 PM
@srlawren wrote:
@matbasm wrote:@TrevorPM, When you return fromthe US, sometimes texting does not work for a short while. Usually returns in about a day. You can try messaging the mods to see if they can force the system to correct itself. You can also try restarting your phone (if you haven't already).
@matbasm while true, not helpful since @TrevorPM already said they weren't travelling.
@srlawren, Actually, @TrevorPM did indicate that they just returned from the US. Perhaps you are thinking of someone else (or i am loosing it completely )
04-30-2018 07:31 PM
@matbasm wrote:@TrevorPM, When you return fromthe US, sometimes texting does not work for a short while. Usually returns in about a day. You can try messaging the mods to see if they can force the system to correct itself. You can also try restarting your phone (if you haven't already).
@matbasm while true, not helpful since @TrevorPM already said they weren't travelling.
04-30-2018 06:26 PM - edited 04-30-2018 06:30 PM
@TrevorPM, When you return fromthe US, sometimes texting does not work for a short while. Usually returns in about a day. You can try messaging the mods to see if they can force the system to correct itself. You can also try restarting your phone (if you haven't already).
Click here to send the moderators team a private message.
Information regarding the moderators team can be found by following this link.
04-30-2018 06:25 PM - edited 04-30-2018 06:26 PM
@TrevorPM there is a bug when you come off a roaming add on it should fix itself in a couple days or you can send a private message to the mods to fix it sooner
04-30-2018 06:22 PM
I'm having the exact same issue. Just returned to Canada from a trip to the US and was on a roaming plan. Did you find a fix?
04-30-2018 03:13 PM
Thanks. Texting has just come back on, as mysteriously as it vanished.
04-30-2018 03:05 PM
@ongbryan as strange as it sounds, try a different texting app from the Play Store, such as Android Messages, Textra SMS, Chomp SMS, etc.
04-30-2018 02:44 PM
Android. Did the reset but no luck. Thanks for your suggestions.
04-30-2018 02:40 PM
Thanks for your reply. I haven't been roaming, so I guess that's not a cause.
04-30-2018 02:37 PM
Are you using iOS or Android OS? Did you also try reset network settings?
04-30-2018 02:35 PM
No setting changes as far as I can tell. Haven't been out of the area. Thanks for your suggestion.
04-30-2018 02:33 PM
Yes. Turning the phone off and on doesn't seem to solve the problem.
04-30-2018 02:27 PM
@ongbryan Have you just finished a US Roaming text add-on? If so, this is bug that usually clears in a few days, or you can message the moderators.
04-30-2018 02:22 PM
@ongbryan, Has anything changed on your phone (settings, etc?). Otherwise, it sounds like something at the account level (since talk and data are still working).
I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.
BTW, any chance you were out of the country just before it started?
04-30-2018 02:22 PM
Did you try to turn off your phone and turn it on again? Maybe just a bug it'll go away soon.