04-20-2023 10:10 AM
I recently paid my bill but still aren't receiving text messages.
04-20-2023 11:05 AM
@Krystal88
Check to see if there is an outage in your area. Outage map:
https://istheservicedowncanada.com/status/telus/map
04-20-2023 10:41 AM
The account is active
04-20-2023 10:25 AM
@Krystal88 on your phone does it show connected to PM network?
and try one more thing, change the Prefered network type or network mode from Automatic to 3G and see if it connects after the change
04-20-2023 10:24 AM
@Krystal88 you need to check your account to see if your account status is Active
Can't do anything
It's active
04-20-2023 10:23 AM
I can't call out either
04-20-2023 10:20 AM
try rebooting your device, resetting your network connections, or toggling airplane mode on and off.
Alternatively, you can also try another SIM card from a ‘known to be working’ service in the device to see if it’s a device issue.
@Krystal88 you are receiving incoming calls and able to make calls?
for Text, you are talking about traditional SMS or iMessage/RCS?
04-20-2023 10:15 AM
@Krystal88 , please login to your online account and confirm that the account is in active status. Also, is texting the only function affected? Does calling and data work?
