Text messages

[sharms]

When I text to an Android phone it is not received by them. I can receive a text from them but they do not receive my response.

[sharms]

Thank you for the help. I removed my physical SIM from my recent carrier and it cleared everything up for me! 

[sharms]

Thank you for the help. I removed my physical SIM from my recent carrier and it cleared everything up for me! 

[Phil_Adelphus]

@sharms  Go to Settings - Messages - Send & Receive and make sure your phone number is checked and not just email address.

[hTideGnow]

hi @sharms 

data works? incoming and outgoing calls both work?

it is not unusual that data and voice both work but hiccup with text/sms.  In such case, you will need to have PM support agent to refresh the settings on the server.  If that is the case, you will need to  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[sharms]

Yes it is a new account and I am using an IPhone. Thanks for your response I am trying it now.

[slusagm]

are you using iPhone?

new account with PM, you just joined?

Assuming you are using iPhone , disable Send as SMS for 5 mins and reboot phone and enable it again

to toggle Send as SMS, go to Settings->Messages