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[Herena]

Hi,

I transferred the number from Rogers two weeks ago and everything was good.

[Phil_Adelphus]

@Herena  Please tap the v in a circle top right of your post, select edit and remove your phone number.  You can give your phone number to the agent when they reply once you've contacted them, but putting it here means that anyone on the internet can see it.

[hTideGnow]

hI @Herena 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437