Text From 611

[pennerc]

I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Account and it says my service is active.

Thoughts? 

[pennerc]

Thanks, it's probably the credit card expiry.

[Jb456]

@pennerc  so I don't think it's a reminder that your payment is coming up as that message (below) does not say "uninterrupted services"

 

Do you have a credit card on file? Maybe expiry date is up soon? If yes did you get a new card?...if it's that and card needs updating. Click payment then bottom left manage my card. 

[geopublic]

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@pennerc wrote:

I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Account and it says my service is active.

Thoughts? 

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@pennerc 

1. Could have been sent in error (ignore0
2. Your cc is about to expire (change cc info via selfserve)
3. Heads-up 2 days before your plan renewal (normal)

[hairbag1]

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@pennerc wrote:

I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"

I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Account and it says my service is active.

Thoughts? 

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Log into your account to see when your next renewal date is. Alternative is to dial 611.

[Jb456 · Accepted solution]

Credit card possibly about to expire?

Payment due date in a few days?