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Telus to Public failed

Benu
Great Neighbour / Super Voisin

I tried transferring my telus number to public mobile yesterday. Received authorization and replied yes, but the esim activation was unsuccessful. The number went to void and is prompted as invalid. I called telus and they say the port transfer is done and public mobile has the number now. But the system shows invalid and unavailable to port. Customer support say they cant do anything and say the number shows invalid. Whats the solution? how does this work? I am using a temporary activated number but want my original number transferred.please help

3 REPLIES 3

Handy1
Mayor / Maire

@Benu  You need support help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca

hTideGnow
Mayor / Maire

hi @Benu 

you will need PM support agent to help.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

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