Hi everyone,
I'm experiencing a frustrating issue with Telus EverSafe that I wanted to share, as it likely affects other users too. When trying to update my email address, the system's JavaScript validation is rejecting my perfectly valid email because my TLD (top-level domain) is longer than 4 characters.
The Technical Problem:
According to RFC 1035 (the official internet standard for domain names), TLDs can be up to 63 characters long. The 4-character limit that Telus EverSafe is enforcing is completely arbitrary and incorrect.
Real Examples of Valid Long TLDs:
- .international (13 characters)
- .cancerresearch (14 characters)
- .vermögensberatung (17 characters)
Impact on Users:
This bug means that anyone with an email address using these legitimate TLDs cannot:
- Update their email address in their EverSafe account
- Potentially create new accounts (if the same validation is used)
- Access important account recovery features
Why This Matters:
As the internet has grown, hundreds of new TLDs have been introduced. Many businesses, organizations, and individuals use these newer domains for legitimate purposes. Telus's outdated validation is essentially discriminating against users who chose to use perfectly valid, RFC-compliant email addresses.
What Telus Needs to Fix:
The email validation should follow proper RFC standards, which allow:
- TLD labels up to 63 characters
- Complete domain names up to 255 characters
- Any combination of letters, numbers, and hyphens in TLDs
Has anyone else encountered this issue? It would be helpful to know how widespread this problem is so we can escalate it properly to Telus technical support.
Thanks for reading, and I hope this gets fixed soon!
