Taxed for the wrong province

[Tarak]

I'm in Alberta and have always had an Alberta number but being taxed for Ontario. How can this be resolved?

[Meow]

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@will13am wrote:

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@Tarak wrote:

Well, I was a little wrong. In the billing it says Ontario and 13% but the actual amount charged is 5%. I have had the same phone number for 24 years with a 780 area code.

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@Tarak , I wonder if the system is mixed up by the address information.  Do you have the full address entered in the system?  

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Interesting... Why would 'system' be confused as it is supposed to apply taxes based on area code??????
PM does not care for your address as I know unless they did some 'improvement'.

[will13am]

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@Tarak wrote:

Well, I was a little wrong. In the billing it says Ontario and 13% but the actual amount charged is 5%. I have had the same phone number for 24 years with a 780 area code.

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@Tarak , I wonder if the system is mixed up by the address information.  Do you have the full address entered in the system?  

[Tarak]

Well, I was a little wrong. In the billing it says Ontario and 13% but the actual amount charged is 5%. I have had the same phone number for 24 years with a 780 area code.

[softech]

@Tarak tax is based on the area code is the phone number and I rarely see anyone complaining PM changed the wrong tax.  What area code is your number??

if you really have a number with AB area code and got charged wrong, check with support 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
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2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
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