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TALK INCLUDED

MOE2
Great Neighbour / Super Voisin

I'm trying to make a call but public mobile keeps coming on saying that talk is not included, but it is.  Why is this happening.

5 REPLIES 5


@MOE2 wrote:

unlimited canada wide talk

Plan is active


@MOE2  Double check the number and try calling it directly from the dialer using +1 in front of the number. If it works then you need to check your contacts to resolve.

Triguy
Mayor / Maire

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes. Login in and report your phone found.  Reboot your phone. Also try to add  a top up payment of a $1. If you still have problems then contact a moderator. Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

MOE2
Great Neighbour / Super Voisin

unlimited canada wide talk

Plan is active

tehowennathe
Model Citizen / Citoyen Modèle

Need to provide plan info so we can help.

will13am
Oracle
Oracle

@MOE2 , what plan do you have?  Is it one of the limited usage plans or unlimited talk?  Have you checked the self serve to ensure that the account is active?