08-07-2019 01:00 PM - edited 01-05-2022 06:18 AM
I'm trying to make a call but public mobile keeps coming on saying that talk is not included, but it is. Why is this happening.
Solved! Go to Solution.
08-07-2019 01:40 PM
08-07-2019 01:38 PM
Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to add a top up payment of a $1. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-07-2019 01:17 PM
unlimited canada wide talk
Plan is active
08-07-2019 01:10 PM
Need to provide plan info so we can help.
08-07-2019 01:03 PM
@MOE2 , what plan do you have? Is it one of the limited usage plans or unlimited talk? Have you checked the self serve to ensure that the account is active?