System issue 5$

[canardmou]

Hi,

So a few months ago, I switched my dad's account to Public mobile and I just realized the 5$ promotion seems to be taken away from the billing every month.

Anyone else has this issue?
How do I resolve it?

Thank you

[darlicious]

@canardmou 

Was this the black friday promo? Ive seen this happening on another customers account that signed up for the same promo. Its a glitch. Please contact the moderators as per @Triguy  instructions and ask them to credit the account and open a ticket for the tech team to look into the account for its cause. Be sure to ask for the ticket reference # for future inquiries. 

Wait times unfortunately are 48+ hours at the moment but it will get corrected.

[canardmou]

It happens every month.

[Triguy · Accepted solution]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[NDesai]

@canardmou Not sure how discounts applies to plans, but by the looks of it, they think this is a system issue and taking it away? What about previous renewal? When did the promotion discount get added? On a certain date or right before the renewal?