@Kyeremeh
Follow these instructions to a tee. If you missed a step, porting will be aborted then a long wait for an agent to fix.
The steps must be followed in exact order:
- Make sure your old SIM is active so don’t cancel service with them.
- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00).
- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6.
- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
- Power off the phone once porting is completed then switch to PM SIM and power on your phone.
That is it…what steps did you missed?
If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
