@hTideGnow, @Phil_Adelphus I have send private message to CS_Agent for the exact same purpose: switch my non-US $34 plan to the new US-CAN $34 plan. The answer was:
We do not have the option to provide you with a plan as you are an existing customer. If you want a Canada-USA plan as an existing customer you can go for the plan of 40 dollars with 75 GB of mobile data.
I had presented my case in a in a positive light. Cancelling my current plan, then re-sign up as "new activation" would achieve the same results. But would be quite some hassle. It would be much simpler, and also to keep existing customers happy, to just allow existing customers to switch plan.
I don't know what is the rationale of the "new activation" business. Is it government requirement ? Of course, this could be enticing to attract new customers. But the same could be said of the competition who offer similar plan. So overall, the "new activation" constraint may lead to losing more customers than attracting new ones.
One thing I can tell is, if I can switch plan, I am unlikely to switch provider. But b/c I cannot, I begin looking to jump ship. BTW, can you suggest a phone provider?
