Switching from eSIM to physical sim

[Connercreek]

I tried porting over from Roger’s yesterday. Stuck at activation step as I picked eSIM but now says incompatible (s20 plus). I really want to get this set up before tomorrow as I’m under my daughter’s plan with Roger’s and she wants to switch too. I’m afraid of my daughter switches before I get this fixed I will loose my Roger’s and possibly my phone number?? She is the plan holder at Roger’s. I bought a physical sim now. Wondering if I can just create a new profile and retry buying the plan and loosing out on the last plan I already paid for 

[Connercreek · Accepted solution]

Update: was able to fix my issue.

i purchased a physical sim from amazon yesterday, was delivered. I set up a new PM account with my other email address. Was able to port my phone over with the physical sim no issues. Had to pay another $20 so I’m out the initial $20 but I’m all set up with PM and so is my daughter under the flash sale

[Sansan]

Usually if there are multiply lines on an account,  anyone can leave and the account will remain open as there are others remaining.

In this case, since yours is technically 'already transferred out', if she goes to do the same, I'm not sure where that would leave your number. It might assume that all numbers are now gone and cancel you.

If someone else know for sure they can get you know hopefully. 

[Connercreek]

Okay, my daughter is the plan holder at Roger’s, I’m just an added line on her plan. If she switches too PM it will cancel her account and I will be booted off as well I think

[Sansan]

You have to keep to keep Rogers open regardless in order to port. Once the port is successful,  Rogers will close on its own and they pro rate public mobile does not.

If the port fails due to the errors, you will not lose your number, it would just need PM to fix.

What you can do is leave your account as it is and give the sim card to your daughter and she can try it.

Have her download the public mobile app to her phone, create the account and follow the steps. If you had received referral code for your account  give it to her. She adds it at step 6 payment page. If you don't have it, she can add it later on once everything is fixed by contacting agent.

If hers fails also, then she does the same thing and contact PM. But she will be without a phone atleast out going calls should work but no incoming. They will go to voicemail. 

[Connercreek]

Yeah that’s exactly what I want to try, I was hoping someone has already done it so they could let me know if it works before I try. Do you know if I will loose the ability to keep my phone number if I cancel with Roger’s and haven’t finished porting over to PM yet

[Sansan]

So you want to create a new email and activate a new account with the physical sim card you just purchased and forfeit the esim plan? I have s20 and no esim capabilities. 

Honestly,  I dont think that will work either. I think everyone that switches regardless of esim or physical sim encounters errors. So I wouldn't try it. You can try,  but if it doenst work then your in the same boat.

I would say just message them and wait. I think at this point it will be atleast 24-48 hours.

[Connercreek]

I’ve submitted a ticket yesterday. No response, and as I’ve said. I’m trying to get this resolved today so my daughter can port over to PM as well while the flash sale is on

[hTideGnow]

hi @Connercreek 

you need PM  support agent to help to update the sim card number

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage