Switched to a different provider and trying to access account/billing statements

[jimboD]

Hello!

Unfortunately I was in dire need of a new phone after getting water damage on my old one. I ended up switching to a different provider 6 days ago. I am trying to log into my Public Mobile account and it seems like I can't. I have tried using the "Forgot Password" but it is coming up saying my e-mail address doesn't exist. At this point, I am assuming my account has been cancelled? I am sure I am using the right e-mail and typing it in correctly.

I am wanting to access my account as I need my billing statements. How can I access my account so I can get my billing statements? or how can I get my billing statements?

[Anonymous]

 @jimboD : The suggestion above from hairbag1 is the one you need. Because you no longer have an account here, you can't do the ticket method.

[Anonymous]

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@jimboD wrote:

Thanks for the response! CSA's? and how do I contact them?

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@jimboD 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[softech]

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@jimboD wrote:

Thanks for the response! CSA's? and how do I contact them?

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@jimboD   To contact PM CSA:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After the ticket is opened, monitor your Community inbox, envelope on the top right.  CS Agent will communicate with you via messaging within Community

BTW, requesting bills take time.  Maybe 2 weeks or so.   More info about request bill here (courtesy of @AE_Collector )

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

[hairbag1]

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@jimboD wrote:

Hello!

Unfortunately I was in dire need of a new phone after getting water damage on my old one. I ended up switching to a different provider 6 days ago. I am trying to log into my Public Mobile account and it seems like I can't. I have tried using the "Forgot Password" but it is coming up saying my e-mail address doesn't exist. At this point, I am assuming my account has been cancelled? I am sure I am using the right e-mail and typing it in correctly.

I am wanting to access my account as I need my billing statements. How can I access my account so I can get my billing statements? or how can I get my billing statements?

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Sounds like your number was ported out to new provider, in which case the PM account is closed for good.

You'd need to contact a Customer Agent to get the info you need.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@jimboD   there is no billing statement with PM.    Why you need a billing statement at your current  crisis ?  How does that help?

did you port your number away when you change to another provider?  If so, once porting completed your account is closed

or you just need your account number now to port the number away?

[jimboD]

Thanks for the response! CSA's? and how do I contact them?

[Anonymous · Accepted solution]

 @jimboD : You can't. Porting out the number closes the account. You'll need to ask the CSA's for those details.