Switch to Koodo

[grandmymy]

Hi everyone,

I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I use up all 3 months from PM? Please help, thank you. 

[powerg21]

If may have been possible to transfer your funds from PM to Koodo if not have ported your number first. I was alwasy able to tranfer funds from Telus prepaid to Telus postpaid accounts.  Since PM in on Telus, maybe fund transfers are possible between the two companies?  

[Lieux · Accepted solution]

Ok @stonechucker you're right..I have misunderstood what he wanted...

[stonechucker]

@Lieux, I don't believe you did.  You asked if the OP could cancel their Koodo plan, which would do nothing, other than leaving them without any service.

To come back to PM, a new SIM would need to be activated, and a new in-market plan would need to be selected.

[Lieux]

That's what I said??? no???? @stonechucker

[stonechucker]

@Chanah, @Lieux, once the number is ported away from Public Mobile, the account is deactivated, and funds are lost.  There is essentially no plan, and nothing can be done about it.

[robinsonsadie]

Since Public Mobile is a PREpaid service, there are generally no refunds, even if you have a balance in your account.  It may be possible to get a refund by contacting the @Moderator_Team, but no guarantees.

[Chanah]

That's tough. Could you suspend your koodo account until you've run out of PM credit? 

[Lieux]

What is sure that's the plan you have paid with Public mobile is prepaid...so you can't have any refund @grandmymy. EDITED.....

[ShawnC13]

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@grandmymy wrote:

Hi everyone,

I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I use up all 3 months from PM? Please help, thank you. 

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If you have ported out your number your PM account has been closed.  As a prepaid service there are no refunds if you choose not to use the full term that you have paid for.