Switch to Koodo

[BadBoys]

At the end of March I switched 3 of my family (including myself)  to Koodo. I did so on the last day of my contract period. The next day, Public Mobile billed my credit card for the regular prepaid monthly amounts for all three accounts. I would like to receive a refund back to my card or have a credit applied to my Koodo account. How do I proceed with this request? 

[BadBoys]

Thanks for the suggestion. I’ll try that. 

[hTideGnow]

hi @BadBoys 

actually, you will have better luck to talk to Koodo and ask them for a one time credit.  They might do it as Koodo and PM both owned by Telus

[BadBoys]

Thanks.

[hairbag1]

@BadBoys 

message Customer Support with your request for credit to your Kodoo acct...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437