Switch sim card on new phone, asking PUK

[Reda996]

Hi,

I got a new unlocked phone and switch my sim card to the new phone, but it is asking me to enter the sim PUK password but I do t have the sim card box that came with it so I would ask if public mobile could provide it because if I enter incorrectly the password they will block the sim card. 

[Reda996]

Thanks I did that

[NDesai · Accepted solution]

@Reda996 you need to contact PM CS_Agent to get a PUK code:

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[softech]

@Reda996   have you been using sim card pin?  PM can only provide you the sim card puk ,

you can use this direct link to open ticket with PM Support for sim card puk

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Timer]

@Reda996 

Edit: Where to find your PUK (publicmobile.ca)