Switch plan on renew date but still showing old plan today but proper payment taken

[3glifer]

Hi,

I was on the $35 3GB 3G plan. 

And my monthly renew is on the 15.

I got the promotion message to switch to the $40 15G 4G plan.  And I did that thru my account and the switch at renew date.  Which was yesterday.

Today I login and my account shows my plan and usage as 3GB 3G plan. 

However, when I look at my payment history it says I am paying for the 15G 4G $30.  

But my upcoming bill display still on my old plan !!!!!

what gives.  Should I do another switch to this $40 plan.

Looks like a simple website display issue. Someone with proper info on my account should be able to see it and confirm what I should / need to do immediately

Also my download speed inside a house is at 20Mbps.   Fast.com   which is way faster than 3G.

[Quigley]

@3glifer 

Yes, you'll have to login to your account using incognito mode each time, if you want the latest information in your account.     A pain I know 😃

Also, the new 4G speed will kick in about 48 hours after the plan change.

[3glifer]

Incognito works...  that is some weirdest 'caching' issue I have seen.

Thanks for the headsup

[hairbag1]

[Quigley · Accepted solution]

@3glifer 

Try logging into your account using a different browser in incognito mode.

Your probably looking at old cached information.

The new 4G speed will kick in, on about 48 hours.