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Suspension

Tater
Great Neighbour / Super Voisin

What is the longest period allowed to put a call on suspension before losing the account & phone #?

5 REPLIES 5

amasood
Good Citizen / Bon Citoyen

90 days before suspension 

Peterajsmith
Great Neighbour / Super Voisin

90 days 

sunmobile
Great Neighbour / Super Voisin

Account must be active once within the 90days stalling period  suggest to downgrade your plan while keeping account active 

reminder  once downgraded you lost all your last plan features 

Anonymous
Not applicable

@Tater wrote:

What is the longest period allowed to put a call on suspension before losing the account & phone #?


There have been reports of calls getting dropped when they get to 2 hours. So I guess if you're going to put someone on hold (suspension) it'll drop it after 2 hours. 🙂

An account has to be suspended/unpaid for 90 days before it and the phone number get deactivated.


@Tater wrote:

What is the longest period allowed to put a call on suspension before losing the account & phone #?


You need to activate a plan before 90 days of suspension.

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