Suspended account, updated payment but no service

[Younerd]

Hi, I had my account suspended because I forgot to update my credit card after deactivating it. I updated the credit card payment but I can’t seem to figure out how to confirm a payment has been made or how to manually process the payment. I still have no service and looking for some assistance. Thank you.

[Younerd]

Thank you! I think this is what I was needing. Thank you so much for everyone's help and input. 

[softech · Accepted solution]

@Younerd 

you can make a manual payment on the the following page. Load enough funds and account should renew itself 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi @Younerd and the account shows suspended?

Try to enable Lost/Stolen on My Account. Logout, wait 5 mins and remove Lost/Stolen and see if that triggers the Pay and resume service button 

[Younerd]

Hello, thank you for your response. I tried incognito mode ~ no button to pay and resume and also no payment made in the payment history….. thank you

[hTideGnow]

hi @Younerd

udually you still need to make a payment manually after updating the card

 login  again using Incognito/private/secret mode on your browser. See if there is a button Pay and Resume service.  Click and pay 

if no button, check account status and check payment history to see if a payment already made