Suspended Account

[Stickyjonz]

Just a curiosity question...
Anybody who is experiencing a suspended account today (August 19, 2017) when they shouldn't, was your number ported?
And, if so, from where?

[dunsdool]

I am also having the same issue. I'm a bit sleepless so I paid the amount due... Now realizing that this doesn't make sense at all! 

I'll message a moderator, but not sure what to do about the charge on my CC. 

[cbasek]

I am having the same issue today (August 19th). I ported from Telus a couple months ago, and my plan is not due auto-renew for another month or so. 

[K_GL]

Account suspended this morning,sent pm to mod 9:30am,resolved 12:30pm

[levimill]

Both mine and my wife's accounts have also been suspended, and the balance at $0. We paid 3 months up front one month ago

[Nicko343]

😂😂😂😂😂 quick can be anywhere between a day to a week 😂😂😂😋

[Marevo]

why should i pay money in the middle of the billing period? I already paied it for 30 days -service. I used only 15 days service

[twylab]

so your issue was resolved?  How long did it take please??

Thank you

[taylor135]

Same problem for me, account suspended 

[Marevo]

Get the same error . I am in the middle of the billing period. but system asked me to pay more money, but I already paied it in Jul 30 , for 30 days service. It's horrible! 

[Rismoor]

yeah, same issue here. ported in from bell, contacted mod, still waiting. maybe we will get a sick promo? lol. 

[Nicko343]

Not yet

[Nicko343]

Holy smokes, did you message the moderators?

[ryanwang]

any MOD reading all these messages

[Karen1973]

hi, this just happened to me this moring, did you get any resolve?

[twylab]

I've also been affected with he 90 day plan $171

[Nicko343]

It's not fair for us to be inconvenient because of public mobile fault

[ryanwang]

this happend 2 days after porting in. wow good job PM

[Nicko343]

This really sucked, same thing happened to me

[Stickyjonz]

Quick fix? There are some of us who've been without a phone for half a day... AFTER contact a moderator

[ryanwang]

I messaged MOD. no response yet

[RogueMonk]

---

@Nicko343 wrote:
I happened to go on the Facebook site and was told that it's a glitch and we are to get to the mod for quick fix

---

Define quick - hours waiting for a reply is not quick and not acceptable.

[Nicko343]

They say that it's a glitch with the company, but if you message the mod they will fix it

[Nicko343]

I happened to go on the Facebook site and was told that it's a glitch and we are to get to the mod for quick fix

[TimothesXII]

I am also having this issue I port mine from freedom 2 days ago all was good then I wake up this morning to the issue all of you are having. I pmd a mod and the kid team 4 hours ago and have heard nothing

[ryanwang]

NOW I REGRET CHOOSING PM

[Mkwiat]

Im glad to here im not the only person with this problem but its a really inconvienence since i use my phone for work. I refuse to pay again for it! They said it could take up to 48hr for a moderator to answer back! If anyone has an answer as to why it all happened please let us know

[ryanwang]

SAME ISSUE HERE. WHAT IS GOING ON PM???

[K_GL]

Same here,number from freedom on Aug 16.

mod fixed that glitch for me hour ago,everything good

[jdebor01]

I'm pretty sure it's probably a bug in the plan itself. Because I'm finding that everyone who chose the 90 day pay 126 plan is affected.

[RogueMonk]

Same problem. This is unacceptable. We have an urget issue here at home....and no phone.

I sent a message hours ago....no repy.

@CS_Agent