09-08-2025 11:36 AM
Can you send me a new SIM card
09-08-2025 04:15 PM
hi @robin16
yes, if activation with porting, they can help.
I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-08-2025 04:13 PM
Can they reactivate my public mobile SIM card
09-08-2025 03:21 PM
Activation with porting. I can't receive the txt
09-08-2025 02:10 PM
hi @robin16 they won't send you a new sim card for no reason
you cannot receive calls, but are you need activation with porting?
or existing subscriber? what phone you have?
09-08-2025 02:06 PM
Can't receive calls
09-08-2025 11:59 AM
@robin16
Public mobile website sells SIM cards for $10 with 10 business day shipping. Amazon sells for about $5 with prime shipping.
Otherwise, you can purchase in store at corporate Telus or Koodo stores and Mobile Klinik stores for $10.
09-08-2025 11:56 AM
You will need to login to your account and purchase a new one from the PM or website. What was wrong with your old SIM?
