Super odd situation help need!!!!!

[Lindameng]

Need help!!!!

I started activation process for my mom but her phone keeps showing problem I tried using my phone but I ended finished the process using my mom. So the eSIM of her number added to my phone but I deleted the eSIM already is there a way I can do something to get her number back to her phone? 

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Lindameng]

Thank you but there’s no option to send the code to email. I already sent message to agent see what’s gonna happen 😞 thank you 

[Lindameng]

I did sent message to agent already. See what’s their reply omg so annoying thank you 

[hairbag1]

@Lindameng 

mom can use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

Big problem indeed. You will need PM to sort it out for you.

Remember eSIM can only be activated on the ohine that requires service. 

Message PM agents using the link below now. They work everyday from until 10PM est but I have a feeling they will be busy so you will have to wait for quite a bit to hear back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Lindameng 

you should not have delete the esim.  you should only delete the esim after you install the esim back to the correct phone.

you need the wrong esim to receive text to login the app.  Try install the app on your mom's phone and see if you can receive the code.  When it says sent your code to you via sms, click Didn't Receive code or Resend code and choose Send email.  if you can login , then go to Account page and Puchase sim card and choose eSIM

if you cannot get the code to login, ask PM support agent to help.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage