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Sudden "talk not included in your plan" error for unlimited talk plan

sabyasm
Great Neighbour / Super Voisin


Hello,

My account is active and includes talk - $120 per 90 days that consist of
- 6GB Data
- Unlimited International Text
- Unlimited Provincial Talk

I am on this plan for more than a year now. However, since last 4 days I am getting "Talk is not included in your plan" message.

I am on auto payment and Payment Due Date (One-Time Payment): Apr 24, 2019.

 

So - nothing changed there but I am unable to place calls.

 

Any advise?

2 REPLIES 2

sabyasm
Great Neighbour / Super Voisin

Thank you. 

Alex888
Mayor / Maire
@sabyasm There has been a problem with some accounts in the last few days, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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