Successful Ports Thread

[outdoorsaddix]

As per a suggestion from another user in another thread who thought we needed some positive experiences posted, I am going to try and get this going as I have two very recent successful ports. 

So with all the negative experiences getting posted because of the presumably huge number of new activations due to the $40 promo, lets try and get some positive experiences posted. I figure we can use the following format:

Date of Port

Time of Day

City/Province

Old Provider

Time for Port to Complete 

I have two so I will start us off!

Port #1 (My wife's cell)

Date: Wendesday November 2nd

Time: 11PM

City/Province: Oshawa, Ontario

Old Provider: Fido

Time to Complete: 5 minutes

Port #2 (My cell)

Date: Thusday November 3rd
Time: 6PM
City/Province: Oshawa, Ontario
Old Provider: Telus (corporate plan)
Time to Complete: Less than a minute, pretty much instantaneous 

[fanfan]

Port #1 My Coworker's Koodo Postpaid

Date: 2016/11/19
Time: 8:15 pm
City/Province: Vancouver BC
Old Provider: Koodo Postpaid
Time to Complete: 10-15 minutes

Everthing has has been working great and my coworker is extremely happy with the plan and service reception. 

[Kylam1015]

I have, but no real attention from mods, I thought the mods were working off PM/requests in the order they're received. But you can see this isn't the case and that's just bothering me...

[Rockdaddy22]

They don't have to be angry, but creating your own thread might help.

[Kylam1015]

@Civic_E wow so angry topics are the way to go? I have the same porting problem with Rogers cancelling my account but number not ported since Nov 19th. You did it 3 days after and got support faster than me and from the looks of it a lot of others. I thought the mods were working on a first come first serve basis... I guess not.

[Civic_E]

Ok more precisely, after 1000 year X amount would equal to $0.002 at which point my bill will be $40 per 30 days to eventually make up for it 🙂

[Civic_E]

@daredogg@ Yes it wasn't ideal. I am sure it isn't for a lot of customer who switched to PM and still having to pay old provider due to porting issue. I am not sure if it will ever make up for the loss for a month, unless PM gives a free month of service! Because a customer without issues will be paying $40 (assume without any rewards) and I will be paying $40 + X amount. So after 24 years(X=$29/24/12=0.09) i will still be paying $0.09 extra. I had a $29 plan with WIND

[ERICJIANG]

Ported 2 phones from bell

Phone1
Date: nov 9
Time: 8pm
City/Province: Vancouver BC
Old provider: Bell

Phone2
Date: nov 9
Time: midnight
City/Province: Vancouver BC
Old Provider: Bell

Both ported successfully. Almost done instantly. Was happy to join PM.

[Titanmowgli]

Port #1 My Cell

Date: 2016/11/19

Time: 6PM

City/Province: Central AB

Old Provider: Virgin

Time to Complete: 10-15 minutes

Port #2 Wife's Cell

Date: 2016/11/22
Time: 7PM
City/Province: Central AB
Old Provider: Virgin
Time to Complete: 2016/11/25

It was a bit frustrating for my wife to be without service for a few days, but thank you so much @Shazia_K and the tech team for helping her finish the porting process!

[daredogg]

@Civic_E alright, glad it worked out!! I know your experience wasn't ideal, but I hope saving money on getting good service will make up for it (eventually).

[Civic_E]

@daredogg intial reason was impatience!

I had no idea what was going on with SIM activation as i faced 404 page not available at the very last step and tried again got invalid sim. My self-serve account wasn't created. Messaged a MOD and no reply, got fustrated and somehow managed to create self-serve account reading all the posts. Then changed my ported number to a different number and tried to port my initial number, didn't work! Got more fustrated and started few "angry" topics due not recieving calls and WIND already ported out my number and canceled the account. Which got noticed by the MODs and problem resolved with a fresh new account and number being attached to that account which was sitting in PM's number pool.

[luco]

Port #1 My cell

Date: November 25th, 2016

Time: 11:08 AM AST

City/Province: Halifax, NS

Old Provider: Koodo

Time to Complete: 30 seconds

Happy to join PM!

[daredogg]

@Civic_E what was the reason for your phone failing initially?

[Civic_E]

Port #1 My wife's cell

Date: August 16th, 2016

Time: 12:05AM

City/Province: Mississauga, Ontario

Old Provider: WIND

Time to Complete: 15 minutes

Port #2 My cell

Date: November 18th, 2016
Time: 7PM
City/Province: Missisauga, Ontario
Old Provider: WIND
Time to Complete: November 22nd (had to contact MOD)

[jasgod]

Port #1 (My wife's cell)

Date: Saturday Nov 19

Time: 10:45AM

City/Province: calgary, ab

Old Provider: Koodo

Time to Complete: 2 minutes

Easy: entered my koodo account number, alternate phone number (home phone) and my full name in as the authorized user (same as koodo acount name, was not my wifes name in this case).

Will port my number later.  

[Meeko]

I've been reading all the negativity on this board, nice to see a positive thread. I'm new to Public Mobile, setup my own account with no issues, ported from Virgin (did Port at same time as setting up account) Phone was working within 30 minutes (Nov 7).

Since I had no issues, ordered 3 more SIMS, setup 2 famliy members yesterday (also ports from Virgin) - no issues, received text within 30 minutes. Setup another one this evening, no issues. 

Virgin lost 4 customers. 

I put my number in as referring and don't have those showing up in my account correctly yet, but that is something I can wait to resolve, I'll give it time to see if it all clears up. (Its weird, I have 2 numbers showing up, only 1 referral bonus)

I followed exactly the instructions posted by iPhoneinCanada and only used the virgin Account# when porting from Virgin (I checked off the authorized box first).

[outdoorsaddix]

@Maimay Welcome to Public Mobile!

Just wanted to clear one thing up for everyone to see, you weren't so much "Lucky" as you were just not "Unlucky".

Most of us here are fairly confident that out of the hundreds, probably thousands of activations going through a day, only a very small percentage are encountering issues. But nobody shouts from the rooftops when everything goes right, just when everything goes wrong. 

There is nothing wrong with that, but that is why the forums currently don't paint a rosy picture hence the purpose of this thread. 

[hslee1210]

I was with virgin. It took me about 3 minutes to complete porting.

[mohammedessam]

I ported 5 numbers yesterday for myself and my family members
2 numbers from Koodo and 3 from chatr
The koodo numbers tooke less than 1 minute to transfer, the chatr ones took only 30 minutes to fully transfer and work.
Everything is working fine and we are happy.
Good luck to everyone who is facing problems with porting

[Maimay]

Hi guys! New member here (obviously) 😄
Here to share my success story as well! I'm going to admit, prior to activating my SIM and all that, I was a bit scared. The reason for that would be cause I saw a lot of posts saying the port failed and yadda yadda. Thankfully, I guess I'm somewhat lucky (?) because it went as smooth as it could have.

Date of Port: Monday November 14
Time of Day: 8PM
City/Province: Toronto, Ontario
Old Provider: Virgin Mobile
Time for Port to Complete: 30 minutes

I followed the steps as was told and voila! I got a text from Public Mobile after 30 minutes welcoming me to the team. I'd like to note that when I was done activating and I put the SIM into my phone, outgoing calls would work but incoming wouldn't work. After the whole porting was successful, everything worked including my data. 🙂

[outdoorsaddix]

The usual daily morning bump. 3 days left in the promo! Lets keep the successful port reports coming!

[m_fiorini]

I've been trying to register since sunday and it says my number is invalid...still waiting for mods to get back to me

[tknguyen]

Date: Nov 8

Time: 9PM

City/Province: Toronto, Ontario

Old Provider: Telus

Time to Complete: less than 5 minutes

This was so quick and easy! I'm glad I didnt run into any issues. PEACE OUT TELUS✌🏽

[outdoorsaddix]

Just bumping again for this morning. As the promo winds down the flurry of activation related posts keeps on coming so lets try and get some more positive storys posted here for the past few days so everyone can see its not all bad. 

[Rockdaddy22]

And full name as it appears on the Wind account

[outdoorsaddix]

@selvia_foeng If trying again today (and maybe in a different browser just got good measure) yeilds the same result messaging the mods is really the only option. There is an issue with the number you are wishing to port and only the mods have the ability to fix it. Based on the backlog due to the promo I unfortunatly wouldn't expect a speedy answer. 

You should send the moderators a private message and include:

1) Your WIND account number

2) Your phone IMEI #

3) Your old WIND phone number

4) Your new PM phone number

5) Your PM account number.

[Artiss]

I switched this morning from Telus. Transferred over a locked iPhone 6 off contract. Had No issues with activation, paying, or setting up. Feel very lucky 🙂

Very happy with how smoothly everything went. Didn't apply for a new number, just ported over directly. 

Very happy customer! Will transfer a second line in December mid-month. Hopefully there is another awesome plan! 🙂

Date of Port - November 14, 2016
Time of Day - 11 AM
City/Province - Kelowna, BC
Old Provider - Telus, 11 year customer. 
Time for Port to Complete - less then 2 minutes. 

[selvia_foeng]

Hi Guys,

I need your help..

reading your story, everything seems very easy.. but not for me unfortunately.

Im trying to port my wind number to PM..

My Wind number is still active now, so does my Public Mobile (new number)

So I followed the instruction as suggested by other members.

I went to my self serve - Plan and addons - change phone numbers - select transfer a wireless number - check im authorized for this number - fill in my wind phone number in the box provided - then hit check eligibility..

Unfortunately I got an error message saying "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

I have PM'ed one of the Mod @Shazia_K since last Friday but hasnt received any respond yet..

Could you please suggest what I should do now other than waiting patiently?

Thank youuu

[Ooskalabebe]

Date: Tuesday, November 8, 2016

Time: 1 AM

City/Province: Vancouver, British Columbia

Old Provider: Fido

Time to Complete: 30 minutes

I activated my new PM account with a new number first. Once verified everything with the network seemed to work on my phone, I requested the number port.

I only entered my Fido account number, an alternative number (any number other than the one being ported), and the exact name on the Fido account.

It took 30 minutes till I received the successful number port message from PM. I figured I should start the porting process overnight to give it enough time, and if it didn't work the next morning, it'd be time to contact someone for help for sure.

[hennessy]

Ported from FIDO... took about 15 minutes ^_^

[daredogg]

@EdZeg you're the resident porter! what's your secret?!