Subscription

[Duff776]

How do I cancel my subscription?

[BKNS27]

@Duff776 

There are 2 ways to cancel your account.

- Port your number over to another carrier.

- Disable AutoPay/Subscribe on your account and will cancel after 90 days of nonpayment.

[JRod]

@Duff776 

Login to the account and turn off autopay. You can do this by going to the payments tab, manage subscription, and then clicking the subscribed/autopay toggle off. 

Once your account fails to renew it will be put in a hold state for 90 days before being permanently closed. You can also port your number to another carrier to close your account but the account must be active in order to port. 

You might also be able to message customer service and request for them to delete the account immediately. I would recommend asking them to remove the credit card for you as well 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).