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Subscription

MamaBear69
Great Neighbour / Super Voisin

Anyone know why my phone randomly stopped working because my subscription expired? I pay automatically on the 21st and today is the 20 and the message was that there was an issue with my payment?!?

2 REPLIES 2

kb_mv
Mayor / Maire

@MamaBear69 wrote:

Anyone know why my phone randomly stopped working because my subscription expired? I pay automatically on the 21st and today is the 20 and the message was that there was an issue with my payment?!?


@MamaBear69 Subscriptions renew every 30 days so you will not renew on the 21st every month. Go into your account and see what the issue was and make a manual payment if required.

hairbag1
Mayor / Maire

@MamaBear69 

Have your talk/text/ data quit working ? If not, your plan is just going through the renewal process and will be fine tomorrow. If those features aren’t working, log in to your account to see current plan status.