2 weeks ago - last edited 2 weeks ago by computergeek541
Hello, I tried to accept the offer from public mobile website and it changed my cc as a new subscription.
i am an existing customer and I would like to reverse charge and keep the existing subscription.
Solved! Go to Solution.
2 weeks ago
hi @Thayakarthi
i think you might need PM support agent to help to sort it out.
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@Thayakarthi
you need Customer Support for that...click the orange bubble on lower right side of page to start the process.
