Subscription

[gbranscombe1963]

Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? 

Thank 

[Sansan]

If your subscription expired that means that your account is missing a payment.  You would need to log into your Account to verify payment. If payment is required,  click on resume subscription pay with credit card manually or get a voucher from a local gas station to pay and continue service. 

[hTideGnow]

HI @gbranscombe1963 

just account on hold, that mean the payment didn't go through for renewal.

please login My Account and make a payment to resume service

[Neil11]

On the website they are offering the Can/US for $34 50gb. So it should be available to you. 

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437