Subscription trouble

[AliG1]

I can't complete my subscription and need an agent but none are available

[Ed17]

I got step 4 for payment but error message "Postal code not ..." or "Credit card not validation ..."

[hTideGnow]

---

@AliG1 wrote:

I am using the app

---

you can try to uninstall the app, and reboot and reinstsall and try again

if same,   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[hTideGnow]

HI @AliG1 

you need to be using the Public Mobile app for step 5 if you have not done so.  Please download the app, login and complete the activation using the app

[AliG1]

I am using the app

[AliG1]

Payment successfully made can't get to step 5

[hTideGnow]

HI @AliG1 

can you tell us more details what happen and which steps you are at?

are you using the app to subscribe?  If not, you need to download the app and use it to subscribe

you got to step 4 for payment and payment successfully made?

you got to Step 5 for phone numbeR?

and you got error at Step 6 for final activation?

[Chalupa_Batman]

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

What part were you stuck at? Were you using the App to sign up as it's needed.

How to sign up with Public Mobile