Subscription renewal

[Purplecone1]

A tad frustrated here … my subscription had run out on May 30.  To renew it, I logged in, checked and confirmed the visa number, and pressed pay now, and after several, several attempts in doing this, each and every time the message is ‘cannot process at this time. please try later.’  Is it possible to get some assistance with this?  I just want to renew my subscription, that’s all … my account has been put on hold until this is resolved!  Thank you. 

[CSA_PM]

@ Purplecone1

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Dunkman]

@Purplecone1 

Some customers have success with paying via the PM app itself. 

You could try a different credit card (if available). 

[hTideGnow]

hi @Purplecone1 

PM payment system is glitchy sometimes

Usually people have to  wait a day or even longer before you try again.  And when try again use both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but as your plan has already expired  and you want to renew it now,  it is best to buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com