Subscription plan unavailable

[Cini]

Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.

[computergeek541]

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@Cini wrote:

Hi, I currently subscribed 3 months plan that includes 60gb of data for $102 for 90 days. But, when I go to my account this plan is not available in the option. Please help.

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Is your service working? If so, ignore the fact that no plan information is shown in Self Serve.  This is a long standing issue (that I haven't seen in a while) that cause the Self Serve system to show a blank page instead of showing the plan details.  This has not effect on your service.

[hTideGnow]

HI @Cini you should be able to see your current plan if you go to Subscription & Add-on page

Try login using Incognito/Private/Secret mode on your browser

[will13am]

@Cini , if you are currently on the $102/60GB plan and wish to stay on the plan, there is nothing to do other than to renew the current subscription.  There is no need to select the plan again.  Even when a plan is no longer offered you can still keep it.  

[Handy1]

@Cini  If you check your payment page you should still be in that plan . It’s no longer offered in the plans page for one to select is all .do you still have service ?