Subscription not activated while transferring a number

[RogerAguiar]

I started the activation of my public mobile simcard and opted to transfer my number from Koodo.

I have got a message "Subscription not activated", and since then I am trying to get help from the chat but it does not offer any real help. 

The activation screen had two steps and it said it could take up to 2 minutes:

1. Activation

2. Transfer

It seems the first step was not completed successfully. I do not know if the transfer process was initiated or not to contact Koodo eventually. How can it be resolved? 

[RogerAguiar]

Thanks, I have sent a direct message following the link above. Waiting for support! 

[hTideGnow]

HI @RogerAguiar 

this look like an activation problem.   Please ask support to check.   

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437