08-19-2023 01:33 PM
I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan
08-19-2023 05:40 PM
What network you connect to shouldn't have anything to do with your plan. Have you gone through your network settings on your phone and looked at your preferred network settings?
08-19-2023 03:35 PM
Your plan is the only variable to change. I would conclude the problem is on publoc mobile's end...
08-19-2023 01:36 PM
HI @Fuse_4651
you only see 3G on the top?
click Reset all networks on your phone first
then make sure Network mode is Automatic, try data again then
