Subscription Plan

[Wlaw]

Would like the $29 Canada -US-Mexico plan but it won’t with four existing customers. Is there a way we can get this plan?

[slusagm]

Although you can ask , but some did and got declined

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Subscription-CAN-NOT-BE-DOWNGRADED...

[Wlaw]

Thank you both!

[hTideGnow]

HI @Wlaw 

you can try to contact Support.  While there has been successful cases, but some reported they got declined.  But you can still try

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[Handy1]

@Wlaw  Can try support we are just customers they might help ya 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Wlaw]

Thanks! I’m hoping to get the $29 one. My friend said she was able to get it by contacting someone here 😞

[hTideGnow]

HI @Wlaw 

what plan do you have now?

 You don't see it now but there is a workaround to unlock it if you see the $30 plan there on your My Account

You can first pick $30 plan and do a Change Now plan change , which of course you need to pay now and the remaining days on your current cycle will be wasted.    With this, you might be able to unlock the $35 roaming plan, and you can then schedule a plan change on the following renewal day

[Handy1]

@Wlaw  No sorry if it’s not available to change to in your account your outta luck , if you really want the MEX plan the $35-$45-$55 MEX plans should be there