Subscription Not Activated Issue

[WanderingWalnut]

I have the following issue and can't get around it, also can't access support either

[Frank52]

Hello, that is a common issue that many people encounter. Try to reboot your phone to see if that fixes the problem. If it does not, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount fo people taking advantage of the promotion. Hang in there, they will fix your issue.

[Sen1987]

I am also finding the link to submit a ticket. The credit card has been charged, but it can't be used. This experience is just too bad.

[winslow]

app accepted my credit card but says subscription not activated multiple times. Anyone have a link that works to submit a ticket?

[Sen1987]

I have tried many times.

[winslow]

I have same issue, tried 3 times

[Sen1987]

The same issue.

[Du_tran]

Me too