10-17-2025 04:20 PM
I am trying to switch to public mobile - I did the activation process but at the end it says my subscription wasn’t able to be activated
10-17-2025 04:24 PM
hi @Kade1234
try to reboot the phone and relogin the app
and check if your PM esim is installed on you phone, enable it
last , if you need PM to check, message them ,
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
